Some frequently asked questions
You ask questions, what are they?
We ask important questions about you and your child here is an outline of all the paperwork we will do before we start offering a service:
- Referral - basic details, name, school, date of birth
- Full details - as above but more detailed including any other agencies working with your family
- Consent - giving permission to travel, go on outings and work in our offices
- Medical consent - telling us about any conditions/ medications
- Risk assessment - anything that could put your child at risk, threats from abusive ex or partner.
- Matrix assessment - a tool to help us prioritise our waiting list and plan for every individual child's needs, a tool that shows improvement in areas of concern.
- Data protection - lets you know your rights and how we record information
How will I know what’s going on?
Workers will let you know a rough outline of the session they have had. Sometimes children need to be able to tell ‘another’ adult just how they feel without worrying about upsetting them. Children can sometimes feel guilty for thinking about themselves when they are worried about their parents. If we have concerns we will share them with you. The only time we would not share a concern with you would be in the event of a ‘child protection’ disclosure.
How long does it last and where does it happen?
Every child is different and needs a different approach. For some a really short support plan will be made, 4 weeks. For others it might be a 12 week plan to start off with. We review the plan every 4 weeks to make sure we are being creative and fresh with our ideas. Sessions can happen in our buildings, in our playrooms, or they could be an outing to a café, park or activity. We pick your child up and drop them off again at an agreed time. Your part of the deal is to be available in case of an emergency while we are out with your child.